Universal Human Resource Consult is a Human Resource Consulting Firm that offers innovative training programmes and HR consulting best practices to private and governmental organizations. UHR Consult takes pride in transforming Human Capital into value-adding resources for its teeming clients.
We are recruiting to fill the position below:
Job Position: Telesales Officer
Job Location: Lagos
Employment Type: Full Time
Job Field Sales/ Telemarketing/ Communication
Industry Equipment Financing
- The telesales officer must be an outstanding communicator and have excellent people skills. He/ she must be comfortable presenting the company products and services over the phone as well as dealing with complaints and doubts and escalating complaints as necessary. He/ She must have a good knowledge of relevant computer programs (e.g. CRM software) and telephone system.
- Ask relevant questions to understand customer needs
- Sale equipment through the telephone
- Change the lead status in the CRM
- Contacting potential and existing customers to inform them about new services/ equipment
- Answering questions about equipment and Winock
- Keep accurate records of all incoming & outgoing calls and sales and note useful information
- Keeping up to date on all company products & Services and informing customers of new products.
- Doing everything else as assigned by the supervisor and the general manager .
- BA/ B. Sc/ HND in Mass Communication or relevant field
- Minimum of 2 years’ experience in Telesales, Telecommunication or related field
- Excellent communication skills.
- Creative thinking skills.
- The patience and ability to engage customers in conversation.
- Good sales ability.
- Working knowledge of relevant computer software.
- Excellent interpersonal and problem solving skills.
- The ability to handle rejection and stress in soliciting customers.