Proten International is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria.
We are recruiting to fill the position below:
Job Position: Telesales Officer
Job Location: Lagos Mainland, Lagos
Industry: Financial Sector
Employment Type: Full-time
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Minimum of OND / HND / B.Sc. qualification.
- Minimum of 2 years experience in a similar role.
- Previous experience in Telesales.
- Strong phone and verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.