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Receptionist Vacancy at Pristine House Care Limited

Posted on 13/01/22 6:11 by Admin
location Lagos
time Full Time
applications 0 Applications

Pristine House Care Limited is an outsourcing firm specializing in recruiting clients in the hospitality sector.

We are recruiting to fill the position below:

Job Position: Receptionist

Job Location: Lagos Mainland, Lagos
Employment Type: Full-time
Job Field: Hospitality

Overview

  • We are looking for a Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation.
  • Ultimately, you will help create a pleasant and memorable stay for our guests.
  • If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Responsibilities

  • Perform all check-in and check-out tasks
    .
  • Manage online and phone reservations.
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients’ complaints in a timely and professional manner.
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments.

Requirements

  • Qualification: OND, HND or B.Sc
  • Experience: 1 year.
  • A Degree in hotel management is a plus.
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Fluent in English
  • Excellent written and verbal communication skills
  • Experience with hotel reservations software
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills.

Salary
Very attractive



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