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Operations Manager Vacancy at Ashton & Dave Travels and Holidays / FlyBoku Limited

Posted on 13/01/20 7:12 by Admin
location Lagos
time Full Time
applications 0 Applications

Ashton & Dave travels and holidays limited is a professional travel, holiday and Logistics services organization is led by a group of professionals whose aim is to provide clients with services that exceed their expectations. Ashton & Dave travels and holidays limited is incorporated under the “Companies and Allied Matters Act 1990 (RC 713420)” and an IATA accredited travel management company working as a professional and reliable entity.

We at Ashton & Dave Travels and Holidays/FlyBoku Ltd seek applications from qualified and suitable candidates for the position below for a growing offline and online Tourism brand that specializes in family/personal travel packages and corporate Travels:

Job Title: Operations Manager

Location:  Lagos

Details

  • We seek applications from qualified and suitable candidates for the position of Operations Manager from a growing offline and online Tourism brand that specializes in family/personal travel packages and corporate Travels.

Qualifications

  • Minimum of BSc / HND in any approved university and course, with either NYSC Certificate of Completion or Exception.
  • Minimum of Eight years of Sales and Operations experience in the Tourism industry is critical.
  • Experience in Global Distribution System (GDS _ Amadeus/Sabre/Galileo) and Microsoft applications especially, Word, PowerPoint and Excel.
  • Experience in Sales and Marketing, and closing deals.
  • Outstanding passion for customer service and hospitality
  • Proven experience leading teams and managing operations
  • Must have International Passport and also passion for Travels
  • IATA Certification would be an added advantage.

Responsibilities

  • Prospecting, qualifying, developing and closing sales opportunities within a defined territory, especially in Lagos.
  • Evaluating, Booking, Ticketing, Refunds, etc.
  • Forecasting and tracking of sales opportunities.
  • Achieving sales targets.
  • Understanding industry trends, product capabilities and customer requirements.
  • Oversees Partner Relations with Airlines, Hotels, car rental partners, Tourism partners, etc. in terms of deals, promos, discounts, etc
  • Establish Executive level, long term customer relationship for future cross – sell and up – sell opportunities/other services required. Eg. Hotels, pick up, travel packages, Local Transport, Visa, insurance, etc.
  • Ensuring customer satisfaction in the areas of post ticket customer service, pre and post Travel customer service
  • Provide daily sales Report with zero error rate in ticket issuance
  • Provide daily customer feedback form,
  • Provide weekly Report

Remuneration
Very attractive and negotiable



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