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Front Desk / Customer Service Officer Vacancy at Cypress Leasing and Investments Limited

Posted on 24/03/20 8:12 by Admin
location Lagos
time Full Time
applications 0 Applications

Cypress Leasing and Investments Nigeria Limited - We are an Asset Finance company primarily in the bspecialists in project finance for a wide range of projects. Our specialist teams are experienced in project financing across a range of industries including, energy, oil, and gas, transportation and aviation.We are recruiting to fill the position below:Job Position: Front Desk / Customer Service OfficerJob Location: LagosJob DescriptionReceive Visitors:Greet visitors appropriatelyDetermine visitors needs in a professional mannerMaintain visitors’ registerOffer refreshments to visitors where appropriateDirect visitors to contact person/appropriate meeting roomEnsure backup when absent from reception tableAbility to maintain composure with difficult consumers. Must remain professional at all timesAnswer Phone Calls:Answer phone calls in a timely and polite mannerDetermine purpose of the callDeal with visitors queries and provide correct informationAttracts potential customers by answering product and service questions; suggesting information about other products and services.Manage Mail/Customer Service:Reply electronic mail and sort all paper mails accordingly.Prepare outgoing mail for pick up or courierOrganize courier deliveriesPerform live chat and email correspondence with customers.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintain a visibility on all Cypress Social Media platforms with appropriate content posted dailySend out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts/FinanceFollow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when dueSift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-houseHandle ALL customer related issues with proper guidance from ManagementMonitor Security:Monitor people coming & going through the reception doorsIssue visitor passes where appropriateBe aware of & report suspicious activity.Organise Meetings:Book meeting roomInform participantsSet up meeting with necessary refreshments & equipmentOrganize catering for meetingSecretarial Support:Prepare correspondence & documentsOrganise mailingsSchedule & follow up on appointmentsMaintains customer records by updating account information.Reception Area Maintenance:Keep reception area clear & neatMaintain & organize reading materialsAny other schedule or work as deyermined by your supervisor or management.

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