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Enrollment Call Center Officer Vacancy at Nexford University

Posted on 13/01/20 19:41 by Admin
location Lagos
time Full Time
applications 0 Applications

Nexford University is a next-generation university based in Washington DC offering a competency-based learning model. Nexford’s mission is to enable greater social and economic mobility by providing an affordable high-quality education that will positively impact millions of lives around the world.

We are recruiting to fill the position below:

Enrollment Call Center Officer

Location:  Lekki Phase 1 office. One remote working day a
Work Schedule: M-F 9 AM – 5 PM

Job Description

  • Nexford University (NXU) is looking for an Enrollment Call Center Officer to join our world-class enrollment team.  This person will provide excellent customer service to assist prospective learners in their application and enrollment journey to the university.
  • Reporting to the Global Enrollment Officer, this person will provide and facilitate timely and accurate admissions information through telephone, email, and in-person while maintaining the university’s supportive and enthusiastic culture.

Key Responsibilities

  • Handle large volumes of inbound and outbound calls with local prospective learners.
  • Report on general notes from interactions with learners, logging tasks and follow-ups.
  • Compile, track, and review data on goals and progress. Prepare and distribute timely reports to managers.
  • Support prospecting learners in their journey from lead to application to enrollment.
  • Support event attendees, learners of employer partners, scholarship applicants, and all local applicants in evaluating eligibility for university programs and completing applications.
  • Provide accurate advising to prospective and current learners and ensure that admissions files are complete.
  • Be accountable for follow-up communication with prospecting learners.
  • Perform other administrative and support activities, as needed to support recruiting and admissions functions.
  • Comply with all university policies, rules, and regulations, including attending work regularly and punctually.
  • Work with other team members to deliver on KPIs.
  • Timely reporting to managers on general takeaways from calls to learners, any concerns or challenges
  • Manage routine office tasks and perform other job-related duties as assigned.

Job Requirements
The ideal candidate:

  • Bachelor’s degree along with 1-3 years of experience in a related field.
  • Excellent communication and interpersonal skills, great telephone etiquette and email communication.
  • Excellent customer service orientation and ability to demonstrate patience when assisting learners with a variety of issues.
  • Ability to engage and communicate enthusiastically to diverse populations in a positive, courteous, and professional manner.
  • Ability to problem-solve, multi-task, and organize in a fast-paced, collaborative environment.
  • Technical skills, including proficiency with Microsoft Office programs especially MS PowerPoint and Excel.
  • Proficient in the use of various computer applications and be able to quickly learn new software programs.

Compensation and Benefits

  • Work at a company with a social mission where you can make a real difference in the world
  • 10 days paid vacation
  • A friendly team in the US, UK, South Africa, Egypt, Belarus, and the Philippines
  • Office in Lekki Phase 1
  • Contemporary collaboration tools
  • An entrepreneurial and highly stimulating environment
  • An environment where you will be technically and intellectually challenged

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