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Customer Service Representative Vacancy at Deda hospital

Posted on 06/10/21 7:46 by Admin
location Abuja
time Full Time
applications 0 Applications

DEDA Hospital is a leading Nigerian healthcare provision facility with a history of successful health outcomes for our clients. Started Operations in 2012, DeDa hospital is home to an array of experienced healthcare providers and administrators from across the world with a dedication to delivering optimal healthcare service, especially to women, children and families. For over 6 years, DeDa hospital has provided Abuja, Nigeria and the International world with high quality, compassionate healthcare.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Abuja

Job Description

  • Give daily and weekly report to head of unit on customer feedback and daily job schedule.
  • Confirm patient eligibility the insurance company they are registered with
  • Review referrals and authorizations.
  • To greet patients warmly when they arrive at the medical office, clinic or hospital.
  • Skillfully manages all but the most challenging customer situations and Knows when to ask for additional support from supervisor
  • Make, receive and answer telephone calls on behalf of the hospital, respond to and send faxes.
  • To gather information from patients upon patients' arrival completing data forms appropriately.
  • Responsible for all incoming and outgoing mails on behalf of the hospital.
  • Accurately registers a patient with the right information. Check patient’s record to ensure name tallies with Hospital number, Verifies Patient by asking for his/her Hospital Number and name.
  • Quickly address problems even with the most demanding customers and also Proactively inform customers of pending delays.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records where records officer is not on duty.
  • Gets approval and authorization codes for HMO patients before any treatment is carried out.
  • Follow all regulations and guidelines set in the agreement between the health insurance companies and Deda hospital.


  • Applicants must possess minimum of a First Degree in any discipline from a reputable university.
  • Minimum of 2 years experience in a similar role. Being in a hospital setting will be an additional advantage.
  • Familiar with any Electronic Medical software. 

Interview Date
7th October, 2021.

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