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Customer Service Personnel / Operations Executive Vacancy at Tempkers

Posted on 23/11/21 6:29 by Admin
location Lagos
time Full Time
applications 0 Applications

Tempkers is a tech-outsourcing and freelance community that takes a human centered design thinking approach to bring employers and skilled workers together.

We are recruiting to fill the position below:

Job Position: Customer Service Personnel / Operations Executive

Job Location: Lagos

Duties

  • Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Building brand awareness and increasing brand value and profitability.
  • Increasing product sales and market share.
  • Collaborating with different teams such as marketing, creative, legal, etc
    .
  • Respond to customer inquiries about available products and services
  • Establish new customer accounts, recording account information on written forms or digitally
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
  • Inventory management and stock taking.
  • Refer advanced cases to management for resolution, providing background information as necessary
  • Maintain and regularly update financial account information using computer software programs
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services
  • Executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.
  • Ensuring that messaging and marketing activities are aligned with brand and company values.
  • Develop strong customer relationships in order to generate high volume of prospective clients
  • Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the company‚Äôs growth plan.
  • Determine cross-selling opportunities among different products and services offered by the organization.
  • Actively involved in the day-to-day running of the store activities.

Requirements

  • Graduate Degree in Management, Social Sciences, Operations
  • Minimum of Two years of related work experience.

Salary
N70,000 / Month.



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