DeeCla Services Limited (DSL) - Our client in the storage industry, is recruiting suitably qualified candidates to fill the position below:
Job Position: Customer Service Officer
Job Location: Victoria Island, Lagos
Employment Type: Full-time
- We are looking to hire a Customer Service Officer who will be responsible for the handling of incoming telephone calls.
- He / she have the responsibility of dealing with customers who prefer to contact the company through the Internet (e-mails), text messages, or other electronic medium.
- Whenever a customer or client calls, the agent puts up information related to the customer or client on the computer screen so as to enable easy reference to sales or service records.
- Responsible for managing a whole lot of incoming and outgoing calls in the organization
- Build long-lasting relationships with customers
- Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank
- Make use of available opportunity to sell or advertise products to customers
- Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
- Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems
Qualifications and Requirements
- A higher degree would be of great advantage
- At least 4 years of work experience in a call center environment.
- Must possess good communication skills, especially for listening. This is necessary in a bid to ensure a clear retrieval and passage of information to customers
- Must have good interpersonal skills to enable an easy flow with customers at all times
- Must be able to multitask and manage time properly and effectively
- Must be able to adapt to different situations and individuals
- Ability to prioritize in the face of multiple tasks or assignments
- Ability to work as part of a team if need be
- Ability to work with little or no supervision
- Must be self-driven at all times
- Must have good knowledge of customer relationship or customer service practices
- Must have good data entry and typing abilities.
N100,000 / Month.