Passnownow.com is a revolutionary mobile learning platform that has digitized Nigeria’s school curriculum content for the first time ever for students, teachers and parents all over the country. It houses all subjects contained in the Nigerian secondary school syllabus from JSS1 to SS3 following the daily sequential order in which they are taught in school such that students can read ahead of classes and in special circumstances where teachers either do not attend class, skip teaching certain subjects in the syllabus or where schools are short-staffed and do not have a teacher for a subject, the student misses nothing.
We are recruiting to fill the position below:
Job Position: Customer Service Intern
Job Location: Lagos Mainland, Lagos
Employment Type: Full-time
- We are seeking to hire a Customer service Intern to professional respond to calls and queries from clients.
As a Customer Intern, your duties will be:
- Excellently communicate directly with customers either by telephone, electronically or physically.
- Swiftly respondto customer inquiries.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Professionally handle and resolve customer complaints.
- Responding and putting clients through on their subscription activation and other issues that may arise.
- Direct requests and unresolved issues to the designated resources.
- Providing an impeccable service to clients in order to retain them.
- Record details of inquiries, comments, complaints as well as actions taken.
- Maintain customer databases.
- Provide feedback on the efficiency of the customer service process.
- Follow-up of customer experience.
- Bachelor's Degree
- Minimum of 0-1 year work experience.
The Skills needed for the role are:
- Great Interpersonal skills.
- Excellent Communication skills- verbal and written
- Good listening skills.
- Great attention to detail and accuracy.
- Customer service orientation.
- Stress tolerance.