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Customer Care Service Executive Vacancy at Ascentech Services Limited

Posted on 14/09/21 5:47 by Admin
location Lagos
time Full Time
applications 0 Applications

Ascentech Services Limited - Our client, an Internet Service Provider (ISP), is recruiting suitable candidates to fill the position below:

Job Position: Customer Care Service Executive

Job Location: Lekki, Lagos
Employment Type: Full-time
Reporting To: Direct - Supervisor Shop Operations; Functional - Territory Sales Manager

Job Description

  • First line interaction with customers
  • Ensure customer queries / requests/ concerns are attended, documented and reported to management
  • Follow-up with relevant department should in case there is any delay, escalate at deviations
  • Connect with customers and maintain cordial relations in the interest of the business
  • Responsible for Stock and Cash Management at the shop
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
  • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
  • Ensure Customer Service attitude is exemplified by actions and initiatives
  • Motivate contribution from colleagues to ensure Customer Delight
  • Adopt standards for business activities/processes and ensure adherence
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Share improvisations with management which can be replicated at all locations/ processes.

Job Requirements

  • Candidates should possess a Bachelor's Degree.
  • Desired Experience 1 to 3 years in a similar profile.

Essential Attributes:

  • Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes:

  • Relevant Industry Experience, Been on the front end handling customers and team.
  • Should have Planning and organi

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