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Customer Care Personnel Vacancy at Services Beverages Africa

Posted on 12/01/20 7:36 by Admin
location Lagos
time Full Time
applications 0 Applications

Services Beverages Africa is recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Care Personnel

Job Location: Lagos

Job Description

  • The services of a customer care personnel is required.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • A minimum qualification of OND. higher qualification gives an added advantage.
  • Comfortable using computers.
  • Experience working with customer support.


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